News > Airport tackles 12,000 passenger calls in two months

Airport tackles 12,000 passenger calls in two months

The Hindu | 09/06/2020 11:46 AM | Click to read full article

Some unusual queries were raised by passengers during 12,000 phone calls to the Chhatrapati Shivaji Maharaj International Airport (CSMIA) over the last two months.The team devised a plan to address the incoming queries on topics like flight operations, safety of passengers, COVID-19-related queries, and details of medical help offered by the airport. The scripts were devised to have a warm and friendly tone to make passengers feel comfortable.