News > Gone in 60 seconds. How easy it is to lose a client!

Gone in 60 seconds. How easy it is to lose a client!

Reputationtoday | 25/08/2020 11:33 AM | Click to read full article

It all came down to that moment of truth when I made the call. The person on the other end of a phone can close the deal or close the door. That’s the power of a single person.

One bad day when someone’s mood is off because they are sulking with their boss, a few inattentive minutes where I did not feel valued and listened to, was all it took to lose my business.