News > Majority of Indian airline passengers unhappy at lousy service

Majority of Indian airline passengers unhappy at lousy service

Latesttalks | 27/05/2022 01:09 PM | Click to read full article

India’s flying public is becoming increasingly frustrated with the nation’s airlines, according to a survey undertaken for Bloomberg, saying that customer service and the behaviour of airline staff have deteriorated sharply in the wake of Covid-19.

Topping respondents’ list of airlines whose service was deemed most unsatisfactory was SpiceJet Ltd., followed by the country’s biggest airline with a 55% market share, IndiGo.