News > Most Indian banks offer worst customer experiences on their mobile apps

Most Indian banks offer worst customer experiences on their mobile apps

Most Indian banks are falling behind customers' changing needs on their mobile apps, doing too little to help customers understand their spending and debts, create useful budgets, receive personalised insights, get proactive advice, track their financial health, and monitor their financial lives, a new report has revealed.

Indian banks have the lowest average score in money management capabilities.