News > Southwest CEO Jordan finds himself in eye of storm after airline's holiday debacle

Southwest CEO Jordan finds himself in eye of storm after airline's holiday debacle

Bob Jordan, Southwest Airlines Co's CEO, faces the biggest challenge yet in his 35-year career at the airline that has built a customer-friendly reputation. After a high-profile systems meltdown in late December that left thousands of US passengers stranded and fuming, Jordan must guide the airline's recovery from the snowstorm and related technology breakdowns that forced the cancellation of almost 17,000 flights and are estimated to have cost the airline more than $1 billion.