03/09/2021 08:50 AM | Click to read full article
Missing workers are turning out to be as big a headache for airlines as missing luggage. U.S. carriers hoping to build out flight schedules face headwinds from unfilled jobs and, in the case of Southwest Airlines Co., a surprising spike in staffing no-shows.
The industry is hiring thousands pilots and flight attendants more than a year after trimming jobs as travel collapsed with the coronavirus pandemic. Reservation agents also are high in demand. But the need -- and the challenge -- is greatest for entry-level jobs like baggage handlers, ticket counter and gate agents, cabin cleaners, aircraft fuelers and folks who restock galleys.